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  • RETURN POLICY & WARRANTY

    RETURN POLICY & WARRANTY

    RETURN POLICY STORE IN UTRECHT

    PLEASE NOTE: This is the return policy of our physical store in Utrecht. Different return conditions apply to our webshop.

    • Purchased items, if unworn and with the clothing labels attached, can be exchanged for another product or for store credit within 8 days of purchase upon presentation of this coupon. Store credit does not expire and can be used both in the store and on the webshop

    • Discounted items from the 'sale', vintage and second-hand items cannot be exchanged

    • Purchased products cannot be returned for money

    • We do not accept returns of clothing that has been worn, that has (make-up) stains or is damaged. All hangtags must still be attached to the items. Because of hygiene reasons; underwear, lingerie and swimwear can only be returned if the packaging is unopened or if the items are demonstrably unworn. We do NOT take back make-up, perfume (rollers), sunscreen, body care products and the like.

    • In case of defective items or warranty claims, please contact us

    • BLACKFISH Terms and Conditions apply to all purchases. You can find these in the store or at www.blackfish.store/av

    WARRANTY POLICY

    • You are always entitled to the legal guarantee. This means that a product is or must do what the consumer can reasonably expect from it.

    • If you have a warranty claim, please contact us. We'll see what we can do for you!

    DEFECTS NOT COVERD BY THE WARRANTY:

    • Normal wear and tear on clothing.

    • Normal wear and tear from the outside.

    • Defects caused by incorrect or intensive use.

    • Excessive perspiration.

    • Bleeding dye and/or discoloration of clothing.

    • Fabric pilling.

    • Defects caused by washing or drying.

    • Wear on swimwear. Defects caused by external influences, for example; friction, sharp objects or chemicals.

    • Defects in water and wind resistance of clothing, unless strictly stated in the product description in our webshop.

    • Items that cause physical discomfort because of the model, for example; sweating or blisters.

    • The gold layer wearing off in gold-plated jewelry (gold on silver) 3 months after purchase

    • Jeans and pants becoming baggy/saggy (this is normal)

    • Wear and tear on vintage or second-hand clothing. These items are old and worn and can therefore already contain wear that reduce the durability of the garment.

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